Tonik Energy: Review, Tariffs, Login & Contact
Tonik are a renewable energy supplier on a mission - to provide British households with cheaper, greener energy and halve their energy bills by 2022. It’s an ambitious goal, but they’ve already helped over 50,000 customers join the green energy revolution.
Alongside cheap tariffs and award-winning service, Tonik also supply solar panels and other technology to empower homeowners to generate their own renewable energy. This unique combination makes Tonik a decent choice when it comes to the UK’s green energy market.
Tonik at a Glance
- Electricity: 100% renewable
- Gas: 10% green gas
- Based: Birmingham
- Founded: 2015
- Customers: 50,000
- A competitive green energy supplier
- Award-winning customer service
- No exit fees or minimum contract
- 3% interest (when in credit)
- Supply solar panels and other products
Tonik Energy Review
Tonik has been able to grow an engaged customer base around the concept of green energy and technology. Not content with only dealing with residential energy supply, they have added value to their service by striking key partnerships with solar panel, home energy storage, EV charger and even smart meter manufacturers.
However, let’s take a closer look at how Tonik performs in the main customer service and affordability criteria that matter to British energy consumers when it comes to picking energy providers.
1. Customer Service
First up, let's look at one of the most vital elements of any good energy supplier - customer service. Tonik’s website states that they aim to provide excellent customer service. In fact, Tonik think of their customers as ‘members’ of the green energy movement, rather than just another number on a spreadsheet. That’s a refreshing philosophy for an energy company, but do Tonik mean it or is it simply marketing spiel?
Well, in our experience Tonik live up to their promises and offer decent customer service, both on the phone and via email. We’ve found that most customers praise Tonik’s customer support and comment on how friendly, helpful and efficient their service is over the phone. Customers typically say that Tonik answer the phone very quickly and are usually able to solve their issues without hassle.
“Brilliant customer service! The few times I've phoned for information on my bill, I've always found the staff quick to sort things, well supported by their computer system, cheerful and friendly, and ready to help! Together with a well-priced deal, what more can you ask!”
So far so good, but of course Tonik aren’t perfect in all departments and they have received a few negative reviews on review websites such as Trustpilot. Some customers have vented their frustration with delays to resolving their problems or at being kept on hold on the phone for a long time. Others have been left annoyed with Tonik’s website going down, leaving them unable to access their online account.
Typically, Tonik’s customer support team reply to most of these customer reviews through Trustpilot to apologise and offer a solution to the customer’s problem.
All in all, Tonik’s customer service is excellent - award-winning in fact as they recently took home a customer service award at the British Renewable Energy Awards. So if friendly and efficient customer service is high on your priorities, Tonik could be the supplier for you.
For customer service, we rate Tonik: ★★★★
2. Tariffs & Prices
Next up let’s take a look at their tariffs and pricing. Currently, Tonik offer a range of fixed tariffs and one variable tariff with slightly different prices and features. In addition, they also offer:
- A tariff for peer-to-peer energy trading trial participants
- A fixed tariff for EV car owners with at-home charging.
All Tonik tariffs come with 100% renewable electricity and no exit fees should you wish to switch to another supplier.
These are the main three Tonik fixed-rate tariffs. Let’s take a look at what they offer and how they differ. If you’re looking for unit rates and standing charges for each one of the following, head down the Tonik Energy Tariffs section below:
Go Green Exclusive
This Tonik tariff offers 100% renewable electricity with pricing protected for one year. Zero carbon gas is not on offer here, meaning that if you want carbon offset for your gas consumption you will have to look at one of the tariffs below. It’s worth noting that you receive the 3% interest on any credit balance you accumulate on your Tonik account and no exit fees apply when you switch away.
1 Year Greenest
This tariff does have the carbon-neutral gas option as standard, on top of the 100% renewable electricity that Tonik offers from the get-go. The same standard Tonik tariff conditions apply when it comes to no exit fees and the 3% interest applied to customers who build up credit.
2 Year Greenest
This is the two-year variant of the 1 Year Greenest fixed-rate tariff, which means that all the same Tonik tariff touchstones apply but this variant offers you price protection, in terms of unit rates and standing charges, for two years instead of one.
What are Tonik customers saying online?
Looking at customer’s reviews online, it appears many agree that Tonik’s tariffs are very reasonable. There is no shortage of customers that commented on the low prices and many claim to have saved money on their energy bills after switching to Tonik.
“Just completed my switch over to Tonik from one of the big-6. It has all gone swimmingly and I've not had to do anything. Plus I did a comparison and Tonik is loads cheaper than my old supplier.”
On the flipside however, there are a few slightly cheaper tariffs available with other suppliers and Tonik are not the absolute cheapest on the market.
However, suppliers offering cheaper tariffs can often cut corners in other areas to make up for the lower prices. Some make it difficult to contact them by not publicising their phone number or email address, whilst others have longer call wait times or generally poor customer service.
So whilst there are a couple of cheaper suppliers on the market, overall we think Tonik’s tariffs are worth paying that little extra for when you consider the quality of their customer service.
For tariffs and pricing, we rate Tonik: ★★★
3. Bills & Account Management
Unlike EDF Energy and other large suppliers, Tonik have only been around for a few years and as such, entered the energy market in an increasingly digital world.
Paper bills are on the way out, and these days a decent website with online account management is expected by many customers, along with correspondence via email instead of post. Tonik customers can access their account through their website and are kept up to date by email.
Their website doesn’t disappoint either and is well-designed, simple to use and easy to navigate. Even the least technologically-savvy customers should have no trouble logging in, viewing and managing their bills, submitting meter readings and updating their personal details.
“The online account is brilliant, works perfectly, lots of information and they even pay interest on credit balances. Email reminders to enter meter readings were always received every month and within minutes of doing so my monthly statement was generated.”
Disappointingly, Tonik don’t have a mobile app. In this day and age, you really would expect such a forward-thinking energy company to have an app for customers to manage their account on the go. Perhaps it’s in the works, but for now, customers can still log in to the website on their mobile.
For bills and account management, we rate Tonik: ★★★
Our verdict on Tonik Energy
On reflection, Tonik tick many of the boxes you’d expect from your green energy supplier including top-notch customer service, a well-designed online account and affordable green energy tariffs.
Although they may not be the absolute cheapest on the market and lack a mobile app, we are still big fans of Tonik and recommend them to customers looking to switch.
Overall, we score Tonik Energy: ★★★★
About Tonik Energy
Never heard of Tonik Energy or want to know more about them? Read on to discover more about Tonik’s journey to becoming one of the UK’s best green energy suppliers.
Mission & Ethos
Tonik entered the UK’s energy market with the aims of making renewable energy more accessible and affordable for British households and to ultimately 'halve customers’ energy bills by 2022'.
As well as offering the lowest prices possible, Tonik encourage customers to consume less energy and be more in control of their energy consumption through awareness of their usage data and with technology such as smart meters. They also want to empower customers to generate and store energy at home using technology such as solar panels and in-home storage batteries.
To offer the lowest possible tariff prices, Tonik also keep their company’s running costs low and pass these savings on to customers. They also monitor the wholesale prices of energy closely in order to adapt to changes and ensure they always stay competitive.
Tonik also place a great deal of importance on creating strong relationships with their customers - or ‘members’ as they like to call them. They aim to provide excellent customer service and engage with customers more than other providers in order to stand out from their competition.
“In fact, we don’t have customers, we have members... because they are all part of a movement, a genuine change in the energy market rather than just a transaction each month.”
Not content with saving the planet through 100% renewable tariffs alone, Tonik also design, sell and install technology to allow customers to reduce their bills themselves.
Customers can buy solar panels and storage batteries from Tonik in order to generate and store their own green energy at home. This enables customers to effectively use free energy at certain times of the day - and Tonik-supplied energy the rest of the time.
- Smart meters to help customers control how much energy they are using
- Solar panels to help customers generate their own electricity
- Solar batteries to store excess electricity generated from the solar panels
- Electric vehicle chargers to charge electric vehicles at home
This use of tech makes Tonik an innovative mix of energy supplier and technology company - giving them a unique selling point compared with the other renewable energy suppliers in the UK.
Tonik was established in 2015 in Nottingham under the name Pilot Energy. They rebranded as Tonik Energy in August 2016 and relocated to Birmingham. In just two years, they have grown rapidly and recently announced they had reached the 50,000 customers milestone - impressive stuff for such a young company.
Who Owns Tonik Energy?
Tonik was co-founded by Jonathon Hayward, Simon Perkins (Operations Director) and Christopher Russell (Managing Director). In June 2017, Donald Leiper was appointed as Commercial Director.
Certifications & Awards
Renewable Energy Guarantee of Origin (REGO)
Tonik are fully certified by Ofgem - the organisation that regulates the UK’s energy companies. They are also certified by Ofgem’s Renewable Energy Guarantee of Origin (REGO) scheme which ensures energy suppliers can prove how much of their energy is actually from renewable sources.
As part of this scheme, Tonik must publish their energy mix to show where their energy comes from and ensure they are being transparent with their customers.
Energy Switch Guarantee
Tonik are also registered with the UK’s Energy Switch Guarantee scheme which ensures customers can change their energy suppliers quickly and hassle-free.
All suppliers in the scheme have committed to ensure:
- The switch will take no longer than 21 days
- The new supplier will not charge for the switching process
- Your energy supply will not be interrupted
- Your new energy supplier will handle the whole process for you
- You can change your mind and cancel the switch within the first 14 days
In 2018, Tonik won the Customer Service Recognition award at the British Renewable Energy Awards in London.
Tonik received the award for "delivering customer service excellence or innovation whilst adding value to their customers".
Tonik's Renewable Energy
Tonik sources 100% of its electricity from renewable sources and 10% of its gas supply from ‘green gas’ - higher than the industry average of around 5% to 6%.
At the moment, Tonik don’t actively generate energy as some suppliers do. Instead, they buy it from various energy-generating suppliers across the UK.
Tonik's supply of renewable electricity is currently made up of 91% solar power and 9% from wind energy. Their previous renewable energy mix had been 32% sourced from solar power and 68% from wind power. The latest figures demonstrate significant gains for solar power.
Tonik Energy relies on solar power producers because their solar photovoltaic panels can easily transform sunlight into electricity that can be fed into the grid (even on cloudy days).
Meanwhile, wind turbines are able to generate colossal amounts of green electricity when their blades are spun by wind currents, either on British soil or out at sea. The low price of electricity from wind power helps Tonik keep its prices fairly low.
Did you know?
As with all suppliers providing 100% renewable electricity, Tonik customers receive the same electricity from the National Grid - a melting pot of electricity sourced from renewable and non-renewable sources. However, for every unit of electricity their customers use, Tonik guarantee to buy and put back an equal amount into the grid that was renewably-sourced.
As renewable energy generation and usage increases in the future, the percentage of renewable electricity customers receive from the grid will increase. Therefore Tonik and other suppliers are helping to increase the renewable portion of the UK’s electricity.
Tonik proudly supply 10% of their gas from green gas, which is also generated from anaerobic digestion of organic plant and animal waste. Unfortunately, green gas is expensive as it’s a new innovation and can’t be produced in large enough quantities to make it affordable at scale. So for now at least, the remaining 90% of Tonik's gas supply is sourced from fossil fuels in the North Sea.
The high cost means very few suppliers can offer more than 10% green gas in their energy mix. However, Tonik’s 10% is actually still higher than the industry average of 5 to 6%. Tonik are also aiming to increase it further as it becomes more cost-effective in the future.
To make up for the remaining 90%, Tonik offer the Positively Greenest tariff. With this tariff, Tonik commit to offsetting the portion of fossil-fuel gas they supply by investing in environmental projects to reduce carbon emissions elsewhere. This effectively makes the gas from this particular tariff 100% carbon neutral.
Tonik Energy Tariffs
Tonik currently offer some of the cheapest renewable energy tariffs available in the UK. They offer four different options with slightly different features, prices and levels of green energy.
Here is an overview of the different Tonik tariffs currently on offer.
|Go Green||1 Year Greenest||2 Year Greenest|
|Type of tariff||Fixed||Fixed||Fixed|
|Natural (fossil-fuel) gas||-||90% (offset by Tonik)||90% (offset by Tonik)|
|No exit fees|
|No minimum term|
|3% interest reward|
|Electricity Unit Rate||15.372p per kWh||15.792p per kWh||16.506p per kWh|
|Gas Unit Rate||3.224p per kWh||3.749p per kWh||3.707p per kWh|
|Electricity Standing Charge||23.310p/day||31.217p/day||24.098p/day|
|Gas Standing Charge||20.927p/day||28.550p/day||23.709p/day|
|Electricity Projected Cost||£541.61||£583.49||£579.64|
|Gas Projected Cost||£459.32||£552.77||£529.85|
Tonik focus on supplying households and unfortunately do not offer any business tariffs right now. If they ever do in future, we’ll be sure to update this page.
Contact Tonik Energy
Tonik make it easy to get in touch with their customer service team in all the ways you would expect. Whether you have a problem that you need help with or wish to make a complaint, you can contact Tonik with the details below.
0333 344 2686
Monday - Friday: 8am - 5pm
Saturday - Sunday: Closed
Tonik Energy Ltd, 4th Floor, Lombard House, Great Charles Street, Birmingham, B3 3LP
Tonik Energy Account Login
All Tonik customers receive access to their excellent ‘Tonik Space’ online portal to view and manage your tariff, bills and personal details. To access your account, visit their login page below.
On the login page you can choose to login with your email and password or through your Twitter or Facebook account.
Once logged in you can:
- Access your bills
- View your account balance
- View your tariff and recent usage data
- Submit your meter readings
- Edit your contact, payment info
- Refer a friend to Tonik
Having trouble logging in to your Tonik account or forgot your Tonik password? Simply click the ‘Don't remember your password?’ link and they’ll email you with a link to reset your password.
Should I Switch to Tonik Energy?
If you’re interested in switching your gas and electricity to an affordable renewable energy provider, then look no further. At The Switch, we highly recommend switching to Tonik Energy.
Not only are they one of the cheapest green energy suppliers in the UK, they also have a lot of positive reviews and are well known for their friendly and efficient customer service. To find out how to switch, simply click the button below.