An early adopter of renewable energy, Green Energy UK has been offering green electricity to the UK market for nearly two decades. This has become common, with many providers picking up on the demand for renewable products, but the provider has set itself apart once again by offering 100% green gas. Could it be the right supplier for you? Read on to find out.

Green Energy UK reviews

We’re going to begin by taking a look at Green Energy UK reviews online to see what its customers have to say about the service they’re getting. It’s all very well being a leader in renewable energy, but if a provider’s customers are no happier than with other providers then why bother switching?

Fortunately, Green Energy UK reviews tell an overwhelmingly positive story. Almost 90% of reviewers report having had a positive experience, with 72% giving the provider the best score of 5 stars on Trustpilot. So what are its customers so happy about?

Positive Green Energy UK reviews cite a number of reasons for the customer’s satisfaction, including good customer service, transparency and the ease of submitting meter readings and dealing with the company in general. Customers also seem happy with how their prices compare with the rest of the market, whether due to the price itself or because they think it’s worth paying in order to be with a 100% green provider.

Staff always pleasant and helpful on the phone and email. Hardly any visits from meter readers if you submit readings online. Couldn't tell you how their prices compare to others but is worth going with them on ethical grounds.”

Complaints resolution is one of the biggest problems with the main energy providers in the UK, and there is nothing more frustrating than a provider who can’t fix your problem when something has gone wrong. One of the key things we look for in a provider is that customers are happy with its customer service team, and in this respect Green Energy UK seems to be doing a good job.

A very good organisation with ethical values and a helpful staff. Love being able to buy sustainable gas as well as electricity.

The vast majority of 5-star Green Energy UK reviews cite friendly and helpful staff as one of the reasons for their satisfaction, and several also mention how pleased they are to be with a genuinely ethical supplier. If this is important to you and you’re willing pay more for your energy, Green Energy UK could well be the right choice for you.

Green Energy tariffs

All Green Energy tariffs are 100% renewable, but that’s not to say they’re all the same. The provider has a couple of fixed tariffs to choose from. Green Energy tariffs offer customers many things, but savings are not necessarily among them. The estimated annual cost on the cheapest of these tariffs comes in at around more than the government price cap of £1,138 per year for dual fuel.

In short, Green Energy tariffs are expensive. If you’re looking to save money and still get a green energy tariff, you may find a cheaper alternative elsewhere - we have to say though that you would struggle to find 100% renewable electricity and gas that isn’t a carbon offset deal. Green Energy tariffs are the real deal and, unfortunately, they come with a serious price tag.

Fuel mix

Like all providers on the market, Green Energy UK is obliged to report where its fuel mix is sourced from. In the table below you can see how Green Energy tariffs are powered and how it compares to the national average:

- Coal Natural gas Nuclear Renewables Other
Green Energy UK average 0% 0% 0% 100% 0%
National average 3.9% 39.4% 16.6% 37.9% 2.2%

Green Energy UK customers can rest assured that the energy being used to power their homes is 100% renewable. Most UK suppliers say they offer green tariffs but in reality do source from burning fossil fuels while engaging in carbon offsetting to be able to say the energy they use is renewable.

Where does Green Energy source its power from?

Green Energy tariffs use wind and solar energy to generate its electricity, as well as some hydropower, while its gas comes from biofuels. All of the energy it sources must fulfil strict environmental criteria and raise funds for new renewable energy projects.

You can find out more about the energy Green Energy UK sources on the EKOenergy page of its website.

Green Energy Warm Home Discount

Unfortunately, Green Energy UK does not offer the Warm Home Discount to customers outside of the Core Group. Members of the scheme’s Core Group will be notified by government and have the £140 discount deducted from their energy bill automatically.

Unlike many providers, however, there is no Green Energy Warm Home Discount scheme for members of the Broader Group, as the provider has chosen not to take part.

Looking for a provider that will give you the Warm Home Discount?You may not need it - it could be that you could save more than £140 with a provider that doesn’t offer it. Shop around to get the best price for your home energy.

Green Energy login

Green Energy UK customers can access their account online or via the mobile app with their Green Energy login. You can access your account online by going to the website and clicking the ‘My Account’ link on the top right hand side of the homepage. The app offers the following features:

  • Stay up to date with your account balance
  • Check your bills
  • Submit your meter reading
  • See your account details

As you can see, this is quite a simple list of features, but this is exactly what customers say is best about their Green Energy login in reviews. Its simplicity allows you to manage your account without complication and not spend too much time thinking about managing their energy.

Unfortunately, the app only seems to be available in the App Store at present, with no indication as to when it will become available on Google Play. There aren’t many reviews for the app, but the majority of those already posted have been positive - it has an average rating of 4.3 stars out of 5.

Green Energy login help

Having trouble accessing your account with your Green Energy login? If you’ve forgotten your password, you can recover it by clicking on the link that says ‘I forgot my password’ underneath the sign in button on the Green Energy login page. You will need to provide the email address you signed up with in order to be sent the recovery link.

Green Energy smart meter

Green Energy UK is committed to supporting the government’s national smart meter rollout and giving every customer the opportunity to upgrade to a smart meter at no extra cost. The provider puts forward the upgrade as a no brainer, citing the benefits of a Green Energy smart meter on its website as the following:

  • Around 84% of customers with a smart meter would recommend having one.
  • Almost 80% of customers feel their smart meter providers accurate bills.
  • 75% of customers feel their smart meter gives them a better understanding of their energy bills and usage.
  • Around 79% of customers with a smart meter have taken steps to use less energy since having it installed.

There seems to be a consensus that smart meters are a step in the right direction. To read about the pros and cons of smart meters, read our article.

Get in touch with Green Energy UK

Looking for a Green Energy UK contact number? You’re in the right place. In the table below, you will find all the phone numbers you need for the provider:

Department Green Energy contact number Opening hours
General inquiries 01920 486156 Monday to Friday, 8am to 5pm

If you would prefer not to wait over the phone, you can also get in touch with Green Energy UK via email at [email protected]. Unfortunately, they don’t have an online chat function to get through to an agent quickly.

It may be that you don’t need to speak with anyone. If you’re a Green Energy UK customer and you’re having an issue that another customer has experienced in the past, you may find a quick solution to your problem in the FAQ page of the Green Energy website.

Looking for a number to call in case of an emergency?If you’re a Green Energy UK customer and you want to report a gas emergency, the number to call is 0800 111 999, which is a 24-hour emergency line. To report a power cut, call 105.