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Better Energy

Better Energy in a nutshell

  • Better Energy is a recent gas supplier on the market.
  • Though it does not yet supply electricity, its gas offers are some of the cheapest on the market.
  • It is very much a no-frills supplier: no apps, simple email account management, etc.
  • It is difficult to establish Better Energy’s reputation (no reviews or customer performance report).

Better Energy, an emerging gas supplier

Better Energy was founded in 2010 and started supplying gas in 2011 after getting its licence from Ofgem, the national regulator. As of 2014, it only supplies gas but is licenced to supply electricity, which it started doing in 2015.

Better Energy current gas prices

From standard tariff comparison rates (13,500 kWh yearly usage), Better Energy provides the following estimated annual costs for gas. Compared to the Big Six, the price of gas with Better Energy is a far better deal. Furthermore, Better Energy does not charge early exit fees. However, those who are looking for fixed tariff offers will be disappointed by Better Energy, which only offers variable price offers.

Offer name

Conditions

Estimated Annual Cost

Tariff Comparison Rate

Fixed Direct Debit/Email

- Variable price
- Fixed monthly direct debit
-
 Email account management

£586.22

4.34p/kWh

Fixed Bank Payment/Email

- Variable price
- Fixed monthly bank payment
- Email account management

£605.38

4.48p/kWh

Fixed Cheque/Email

- Variable price
- Fixed monthly cheque
- Email account management

£624.54

4.63 pence/kWh

Actual Direct Debit/Email

- Variable price
- Variable monthly direct debit
- Email account management

£624.54

4.63 pence/kWh

Actual Bank Payment/Email

- Variable price
- Variable monthly bank payment
- Email account management

£643.71

4.77 pence/kWh

Actual Cheque/Email

- Variable price
- Variable monthly cheque
- Email account management

£662.87

4.91 pence/kWh

Fixed Direct Debit/Postal

- Variable price
- Fixed monthly direct debit
- Postal account management

£624.54

4.63 pence/kWh

Fixed Bank Payment/Postal

- Variable price
- Fixed monthly bank payment
- Postal account management

£643.71

4.77 pence/kWh

Fixed Cheque/Postal

- Variable price
- Fixed monthly cheque
- Postal account management

£662.87

4.91 pence/kWh

Actual Direct Debit/Postal

- Variable price
- Variable monthly direct debit
- Postal account management

£662.87

4.91 pence/kWh

Actual Bank Payment/Postal

- Variable price
- Variable monthly bank payment
- Postal account management

£682.03

5.05 pence/kWh

Actual Cheque/Postal

- Variable price
- Variable monthly cheque
- Postal account management

£701.19

5.19 pence/kWh

Contacting Better Energy

Contacting Better Energy by telephone

Current or potential Better Energy customers can call 0115 846 0438 for enquiries. Operating hours are 9am-5pm on weekdays; Better Energy is closed on Saturdays. There are relatively short opening hours compared to other energy suppliers. For gas emergencies, customers should call the national gas emergency helpline on 0800 111 999, which is available 24/7.

Contacting Better Energy by mail

Alternatively, customers can write to Better Energy at:
Better Energy Supply Ltd
2 Tennis Court
Little Tennis Street
Nottingham
NG2 4EW

Better Energy customer reviews

Better Energy complaints performance

Better Energy has not yet published their annual complaints performance report so it is impossible to see how efficiently complaints are dealt with.

What customers say about Better Energy

Better Energy is one of the more recent gas suppliers. Therefore, it is impossible to draw conclusions from the few customer reviews available online.