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Utilita: Reviews, Energy, Top Up, Login & Contact

Utilita at a Glance

  • Utilita are a mid-sized supplier with a 2% market share
  • They have grown quickly over the past few years to 675,000 customers
  • Their fuel mix offers very little renewable energy (3%)
  • They recently opened up their first high street top-up shop

The Prepaid Energy Specialist

Utilita was founded in 2003 and launched in 2004. Three years later, Utilita started focusing on energy supply through smart meters to help reduce bills and energy consumption, in partnership with Secure Meters. In 2014 it grew rapidly, passing the 100,000 customer benchmark in May.

By 2018, they had grown to over 675,000 customers, giving them a 2% market share and placing them in the top 10 largest UK suppliers.


Utilita’s Energy Fuel Mix (2017)

Utilita’s fuel mix relies on almost equal share of coal, natural gas and nuclear energy. However, the share of renewable energy in Utilita’s fuel mix is almost non existent, as can be seen in the chart below:

 

Utilita Tariffs & Prices

Utilita is one of the most expensive energy suppliers in the UK. Prices work around consumption thresholds, i.e., the rate before the threshold is lower than the rate charged once the threshold is reached. If Utilita raises its prices, customers can switch within 28 days without penalty.

Tariff name Conditions Estimated annual cost (dual fuel) Estimated annual cost (electricity) Estimated annual cost (gas)

Smart Energy

- Prepaid 12 months contract
- Free smart meter installation
- £30 per fuel and £52 admin early exit fee

£1,232

£518.90

£714.08

Energy Saver

- Payment by monthly direct debit
- 12 month contract
- £50 early exit fee

£1,295

£524.42

£770.57

Standard

- 12 month contract
- Cash/cheque payments

£1,670

£677.54

£992.78


Utilita Customer Reviews

Complaints performance

Two-thirds of the customer 758 complaints Utilita received in the last quarter of 2013 were resolved by the end of the next working day. This is a good score compared to other suppliers, both on the number of complaints and on the time spent on resolving them. Complaints addressed to Utilita were mostly about payment issues, metering, debt, customer services and billing processes.

What their customers say

Utilita customers tend to be happy with the supplier. Those who post negative comments online mention high prices compared to their previous supplier, customer care quality and the time it takes to switch to Utilita.


Contact Utilita

Utilita Phone Numbers

Utilita has several numbers customers and potential customers can call. Customer service operating hours are relatively lengthy compared to other independent suppliers and match those of the Big Six electricity and gas suppliers.

Topic Contact number Open hours
General Enquiries 0330 3337 442 Mon-Fri: 8am - 8pm
Sat: 8am - 5pm
Emergency Line 0345 2068 999 Mon-Sun: 8am - 10pm
Moving Home 0345 2068 777 Mon-Fri: 8am - 8pm
Sat: 8am - 5pm
Billing Enquiries 0330 0535 669 Mon-Fri: 8am - 6pm
Sign Up 0345 2068 777 Mon-Fri: 8am - 8pm
Sat: 8am - 5pm
Automated Top-up Line 0345 2068 333 Available 24/7
Automated Meter Reading Line 0345 2093 750 Available 24/7

Write to Utilita

To get in touch with them by mail, write a letter to:

Utilita Energy Limited
Hutwood Court, Bournemouth Road, Chandler's Ford, Eastleigh, SO53 3QB


Utilita Account Login

To access your online account, head on over to their login page below.

Login to your Utilita Account