At a Glance
- Utility Warehouse combines electricity and gas with home phone, mobile and broadband services
- Customers can register for a combination of several utility services
Utility Warehouse Customer Reviews
Utility Warehouse is one of the best rated electricity and gas suppliers in the UK. Although customer service does not seem perfect and there are various complaints about billing information and customer care feedback, online customer reviews praise Utility Warehouse’s payment options, value for money, process simplicity and customer service helpfulness.
Utility Warehouse receives as many complaints for 100,000 customers as most Big Six energy suppliers but it is exceptionally fast in resolving them: of the 15,624 complaints received by Utility Warehouse in the first quarter of 2014, 91.15% were resolved before the end of the next working day - a very high score. Just over a quarter of complaints were about billing issues, and the other main complaint areas were prepayment meters, debt, metering and account transfers.
About Utility Warehouse
Initially founded in 1996 as a telecommunications business, Utility Warehouse now provides a full range of utility services, from home phones to Internet and, of course, electricity and gas. Today, with over 450,000 customers, Utility Warehouse is the largest independent energy supplier in the UK. It accounts for 22% of the smaller suppliers’ market and 1.1% of the national electricity and gas market. In 2013, Utility Warehouse’s parent company, Telecom Plus, had 700 employees and £601 million in annual revenue.
Utility Warehouse’s Fuel Mix
Between April 2017 and March 2018, Utility Warehouse's fuel mix was largely made up of natural gas (62.6%), with nuclear contributing 19% and coal accounting for 11.8% of their energy supply. Renewable energy only contributed a tiny 2.6%, showing they are not particularly interested in green energy at this time.
Utility Warehouse’s Tariffs & Prices
Alone, Utility Warehouse’s electricity and gas prices are among the more expensive on the energy market. However, its Gold, Double Gold and Double Gold Fixed tariffs are cheaper but only accessible to customers who take up home phone and broadband offers from Utility Warehouse. The Double Gold Fixed Tariff is also one of the longest fixed-price energy offers on the UK electricity and gas market. Last, none of Utility Warehouse’s energy offers include early exit fees.
To give you a more concrete idea of Utility Warehouse’s energy prices, here are annual costs and tariff comparison rates for each offer on direct debit based UK averages with typical UK electricity and gas consumption (3,200 kWh for electricity and 13,500 kWh for gas). This will not represent your accurate usage or costs but enables standard comparisons between energy suppliers.
Estimated annual cost (£)
- Variable prices
- Accessible only to Home Phone and Broadband services customers (min. £21.89 per month)
- Variable prices
- Accessible only to Home Phone and Broadband services customers (min. £29.39 per month)
- Variable prices
Double Gold Fixed 1
- Accessible only to Home Phone and Broadband services customers (min. £29.39 per month).
- Fixed prices until 30 April 2018.
Contact Utility Warehouse
Utility Warehouse’s Telephone Numbers
Existing Utility Warehouse customers can call their supplier on 0333 777 0 777 from Mondays to Fridays between 9am and 5:30pm and on Saturdays between 9am and 4:30pm. Potential customers can call 0800 131 3000 over the same operating hours. Although Utility Warehouse’s customer service closes early during the week compared to other energy suppliers, its operating hours on Saturdays are more extensive than most electricity and gas suppliers in the UK.
You can also write to the following postal address:
508 Edgware Road
London, NW9 5AB
Utility Warehouse Login
Customers can access their bills and account online on the "Utility Warehouse Clubhouse".
To login to your account, simply click the button below to be directed to their website and click the yellow login button.