Gnergy went bust - were you affected?

Gnergy was an independent energy provider that went bust early in 2020. Were you with Gnergy? On this page, you’ll find out everything you need to know about the provider, including what its closure meant for existing customers.

About Gnergy

In this section, we’ll take you through some common questions related to Gnergy to put to bed any doubts you may have.

Does Gnergy still exist?

No. Gnergy ceased trading as of 18 March 2020 and its customers were switched over to Bulb Energy. Bulb was appointed by the regulator Ofgem to take over Gnergy’s contracts after a competitive process. If you were switched to Bulb following this process, you should have been notified by them with information about tariff and price changes.

Didn’t receive any notification from Bulb about your switch?If you’re not happy with the situation, you can switch to a new provider of your choosing without paying an exit fee.

I was with Gnergy when they went bust - how was I affected?

In short, you weren’t seriously affected by the closure. Customers were switched over to Bulb without any interruption to their service, their contracts were merely transferred to the new provider, which was not obliged to honour them until they expired and instead customers were put onto a deemed tariff set by Bulb.

The most likely outcome, therefore, was that Gnergy customers were moved over to Bulb’s Vari-Fair tariff, which fluctuates according to the market value of the energy it supplies you and usually compares well with the average price for energy. To find out more about Bulb Energy tariffs, see our Bulb page.

Gnergy reviews

Gnergy reviews on the consumer review site Trustpilot were largely positive, with the provider receiving the best rating of 5 stars from 73% of users. Almost 90% reported having had a positive experience with Gnergy, which makes us sorry to see it go out of business during the 2020 Coronavirus pandemic.

What was so good about the provider? Positive Gnergy reviews often refer to its professional and efficient customer service team as the main reason for their satisfaction. Here is what one customer had to say:

I have been with Gnergy for several years and have always found their customer service, energy rates and professionalism to be excellent. I would ⦍...⦎ recommend Gnergy to anyone”

For us, this is one of the best things to hear about a provider. Problems can occur no matter which one you’re with, but complaints handling is what separates the good from the bad. If you can get your problems resolved quickly and easily, that’s the best anyone can hope for, so it’s a shame to see one of the few providers to have been on top of this aspect go bust.

Gnergy reviews also report having been happy with the price they were paying for their energy, which is another of the most important factors in deciding your provider:

I have been with Gnergy nearly three years now and they have always been very fair with their prices and customer service is very good.”

Negative Gnergy reviews are rare, making up around 10% of all reviews for the provider. The most consistent reason seems to have been that customers have found themselves on its standard variable tariff, usually after inheriting the contract after moving into a new home, and were unhappy about fluctuating prices.

These negative reviews are in the minority, however, and it seems as though customers were generally extremely satisfied with the service they were getting from Gnergy.

Gnergy tariffs

As we mentioned, customers were happy with the price of Gnergy tariffs before it went bust. There were savings to be made with Gnergy, but only if you were on its fixed tariff. Its other tariffs were all more expensive than Ofgem’s annual price cap for dual fuel based on a quote we took out for a three-bedroom house in London when it was open, and you could certainly have found a deal for cheaper.

A benefit of switching from Gnergy to Bulb is that, unlike Gnergy tariffs, Bulb tariffs offer 100% renewable electricity. Its tariffs for gas are not yet 100% renewable, but it does also offset 100% of the gas used to fuel your home. So, if you’re environmentally conscious, the switch will have done you a huge favour in terms of reducing your carbon footprint!

Fuel mix

Former Gnergy customers who have not switched to a new supplier themselves may be interested to know in detail the fuel mix from which their new provider, Bulb, sources its energy. All providers are legally obliged to release such data, and here it is for Bulb:

- Coal Natural gas Nuclear Renewables Other
Bulb average 0% 0% 0% 100% 0%
National average 3.9% 39.4% 16.6% 37.9% 2.2%

As we mentioned above, environmentally-conscious consumers will be pleased with what they’re seeing here. Bulb’s electricity is generated around 74% from hydroelectric power and the rest from anaerobic digestion, which makes it 100% clean. For more information about Bulb’s energy mix, see its website.

Gnergy login

Gnergy customers were able to manage their account online and via the online portal, which allowed them to do the following on-the-go using their Gnergy login information:

  • View bills
  • Make payments
  • Review payment history
  • Submit meter readings
  • Manage personal information associated with the account
  • Submit the Gnergy moving home form

Unfortunately, the online portal is available any longer as Gnergy has ceased operations. If you were with the provider and are unaware of any changes to your deal, you are most likely now with Bulb Energy and will need to access the Bulb login page rather than the Gnergy login page.

Gnergy smart meter

All UK providers are obliged by the government to take part in the rollout of smart meters to all homes across the country, but no Gnergy smart meter came out prior to its closure. Customers that have been switched over to Bulb can request a Bulb Energy smart meter from them.

For more information on smart meters, see our handy guide which has all the pros and cons to help you decide for yourself whether you want to have one installed before you’re forced to! If you’re already convinced, give Bulb a call to see if you are able to arrange your installation yet.

Gnergy warm home discount

Gnergy customers now being with Bulb, they are eligible for the Bulb Energy warm home discount either as a member of the Core group or as a member of the Broader group. If you’re a member of the Core group, you will have been notified by the government and, regardless of your current supplier, the £140 discount will have been deducted from your bill.

If you haven’t been notified and you’re not in the Core group, you may still be eligible for the discount under the Broader scheme. Former Gnergy customers will have to apply to their current supplier (if they have taken no action, Bulb) for the warm home discount. Applications must be made every year regardless of whether you applied successfully the previous year, nor is it guaranteed that those who were successful last year will be this year.

Gnergy contact number

Looking for a Gnergy contact number? Unfortunately, you’re a bit late to the party. As all those customers who were with the provider when it went bust in March 2020 are now with Bulb Energy, it is Bulb you need to call for any inquiries relating to your Gnergy account. You’ll find their number below:

Department Gnergy contact number Opening hours
Bulb general inquiries 0300 30 30 635 Monday to Friday, 9am to 6pm (except for bank holidays)
Bulb business inquiries 0113 859 1350 Monday to Friday 9am to 6pm (except for bank holidays)

Those looking to get in touch with Bulb are advised that they say the best way to contact them is online via their website’s online chat function, through which you can chat directly with an agent on weekdays from 9am to 6pm.

Looking for a number to use in case of an emergency?If you’re a Gnergy customer and you want to report a gas emergency, the number to call is 0800 111 999, which is a 24-hour emergency line for customers of any provider. To report a power cut, call 105.

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The services and products mentioned on this website may only represent a small selection of the options available to you. The Switch by Selectra encourages you to carry out your own research and seek advice if necessary before making any decisions.