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Flow Energy: information, prices, contact

flow energy information

Flow Energy in a nutshell

  • Flow Energy is a fast-growing independent energy supplier on the UK market.
  • Its main assets are low fixed prices for a year and electricity-producing boiler installation.
  • Complaints performance is slow but comparatively few complaints are addressed to Flow Energy.

Flow Energy’s recent arrival on the UK electricity and gas market

Flow Energy was created in April 2013 as the newest member of the Energetix Group. Although a recent supplier on the UK energy market, Flow Energy already has 50,000 customers: that represents a 2.5% share of the independent suppliers’ market and 0.12% share of the total UK electricity and gas market. Flow Energy hopes to set itself apart from other energy suppliers by offering to replace a customer’s boiler by its “Flow Boiler”, which generates electricity. The idea is that over five years, the electricity fed back into the grid will pay for the boiler’s cost.

Flow Energy’s balanced fuel mix

The Flow Energy fuel mix is on par with the UK national average, as can be seen in the chart below.

 

Flow Energy’s current prices

Flow Energy’s electricity and gas prices are very cheap. The supplier only offers a single fixed-rate tariff that expires on 30 September 2015. This offer has no early exit fees but comes with conditions:

  • payment is made by direct debit;
  • bills are emailed and accounts managed online.

The following provides you with the estimated annual cost of gas and electricity with Flow Energy. The amounts reflect Ofgem’s average household consumption, i.e., 3,200 kWh for electricity and 13,500 kWh for gas. Your bill may differ with your own usage.

Region

Dual fuel: Estimated annual cost (incl. 5% VAT)

Electricity: daily charge (p/day)

Electricity: unit rate (p/kWh)

Electricity: Estimated annual cost (incl. 5% VAT)

Gas: daily charge (p/day)

Gas: unit rate (p/kWh)

Gas: Estimated annual cost (incl. 5% VAT)

National average

1,010.07

17.79

11.27

446.91

20.82

3.41

563.17

Eastern

977.40

8.95

11.69

427.22

9.52

3.62

550.19

East Midlands

983.17

8.95

12.18

443.61

9.52

3.55

539.56

London

1,002.48

16.56

11.03

434.01

23.50

3.38

568.47

Merseyside/North Wales

1,035.75

21.92

11.73

478.16

21.92

3.34

557.59

West Midlands

991.55

16.92

10.76

426.48

23.50

3.35

565.07

North East England

996.04

21.92

10.51

437.04

21.92

3.35

559.00

North West England

1,014.82

21.92

11.11

457.23

21.92

3.34

557.59

Northern Scotland

1,046.57

16.56

12.35

478.53

23.50

3.37

568.04

Southern Scotland

989.32

16.56

10.65

421.27

23.50

3.37

568.04

South East England

1,003.56

21.92

10.41

433.64

21.92

3.43

569.92

Southern

1,021.69

16.56

11.16

438.48

23.50

3.48

583.21

South Wales

1,034.19

21.92

11.48

469.80

21.92

3.39

564.39

South West England

1,044.74

16.56

12.11

470.46

23.50

3.42

574.28

Yorkshire

999.77

21.92

10.62

440.77

21.92

3.35

559.00

Contacting Flow Energy

Calling Flow Energy

Flow Energy customer care is available on the telephone by calling 0800 092 0202 or 0330 333 7282. However, operating hours are limited compared to other energy suppliers: the line is open from 8:30am to 5pm, Monday to Friday.

Writing to Flow Energy

Flow Energy can also be contacted by mail at the following address:
Felaw Maltings
48 Felaw St
Ipswich
Suffolk
IP2 8PN

Flow Energy customer reviews

Flow Energy complaints performance

Unfortunately, Flow Energy has yet to publish complaints performance data for the first quarter of 2014. However, between October and December 2013, it received 257 complaints. Only 26% were resolved within one working day, a relatively poor score compared to other electricity and gas suppliers. However, 97% were resolved within eight weeks and Flow Energy does not receive as many complaints as other independent UK energy suppliers.

What customers say about Flow Energy

Unfortunately, too few online reviews are available to establish trends about pricing, billing, customer service or payment options at Flow Energy but watch this space.