Extra Energy in a nutshell

• Extra Energy is the newest electricity and gas supplier on the UK market.
• It is competitive, and its fixed price offers are among the cheapest.
• However, its reputation is difficult to establish given its recent arrival on the market.

Extra Energy, the newest player on the UK energy market

Extra Energy was founded in early 2014. It is the newest electricity and gas provider on the UK energy market. However, Extra Energy is the UK equivalent of Extra Energie, a German electricity and gas company with over 1 million customers.

Extra Energy’s fuel mix: pending approval

Although Extra Energy is a licenced electricity and gas supplier, its fuel mix is still being reviewed by Ofgem and is not publicly available yet. It will be provided as soon as it is.

Extra Energy current prices

Extra Energy hopes to attract customers by offering some of the cheapest prices on the market. Although its variable tariff offer is not the cheapest, it remains competitive. Its fixed price offer is one of the cheapest on the UK market, however. Extra Energy does this by reducing margins: all customers must pay their electricity and gas bills by direct debit and manage their energy account online.

The following table gives you an idea of Extra Energy prices. It does not necessarily match your consumption; it reflects dual-fuel prices for average annual usage rates in the UK (3,200 kWh for electricity and 13,500 kWh for gas). Only a comparison using your consumption and postcode will be accurate.

Contacting Extra Energy

Calling Extra Energy

Extra Energy can be reached by telephone on 0800 953 4774 or 0330 303 4774. Customer service operating hours are good compared to other electricity and gas suppliers: Extra Energy is available from Monday to Friday between 8am and 8pm and on Saturdays from 9am to 5pm.

Writing to Extra Energy

Letters to Extra Energy can be sent to the following address:
Colmore Plaza
20 Colmore Circus
Queensway
Birmingham
B4 6AT

Extra Energy customer reviews

Unfortunately, it is currently impossible to provide an accurate report on Extra Energy’s customer service. Extra Energy has yet to publish its first complaints performance report and there are too few online reviews to establish how well Extra Energy customers are treated by its customer care agents.