SSE in a nutshell

  • SSE is the second largest of the Big Six energy suppliers.
  • It is the company with the largest share of renewables in its fuel mix.
  • Prices are affordable but SSE charges early exit fees.
  • SSE gets few complaints but is not particularly efficient in resolving them.

SSE, a result of the privatisation of Scottish Hydro-Electric and Southern Electric

Initially, SSE stems from two public sector electricity supply companies, the North of Scotland Hydro-Electric Board (Scottish Hydro-Electric with privatisation) and the Southern Electricity Board (Southern Electric with privatisation). These two companies merged in 1998 to form Scottish and Southern Energy, which changed its brand name in 2010 to SSE.

SSE corporate data

SSE is one of two Big Six companies involved in all elements of the energy supply chain (generation, distribution and supply), with Scottish Power. The supplier, with Alistair Phillips-Davies as its CEO, employs 18,500 people. In 2013, SSE generated £28 billion in revenue. SSE supplies electricity and gas to 9.6 million domestic and business customers.

SSE generation, production and distribution

Scottish and Southern Energy's vertical business includes:

  • over 14% of the UK's electricity generation capacity;
  • almost 13% of the UK's natural gas storage capacity;
  • the North of Scotland electricity transmission network;
  • the North of Scotland and South of England electricity distribution networks.

SSE’s coal-dependent fuel mix

SSE is the largest user of renewable energy in the UK but its fuel mix still relies mainly on coal (54%) and natural gas (28%), as this chart shows.

Current SSE energy prices

From June 2014 standard tariff comparison rates (3,200 kWh electricity and 13,500 kWh gas yearly usage) averaged throughout Great Britain, one gets the following yearly average bills. Compared to the other Big Six energy suppliers SSE fairs relatively well in terms of prices but charges early exit fees. It is not, however, the cheapest electricity or gas supplier by any means.



Average cost duel fuel


- Variable tariffs
- No contract end date
- No exit fees


Fixed Price Mar 17

- Fixed energy prices until 31 March 2017
- £50 exit fee per fuel (so £100 dual fuel)


1 Year Fixed Price

- Fixed energy prices during one year
- £50 exit fee per fuel (so £100 dual fuel)


Contacting SSE

Contacting SSE by telephone

SSE has several telephone numbers, depending on the reason for calling. Several phone numbers have automated servers (e.g., meter readings). SSE telephone customer service operating hours are relatively long compared to other suppliers. It is also useful to know that many issues can be dealt with directly online from customer accounts.


Contact number(s)

Operating hours

Switching to SSE

0800 048 2412

0800 107 8205 (installations)

Mon-Fri, 8am-8pm; Sat, 8am-2pm

Moving home

0800 107 9639

Mon-Fri, 8am-8pm; Sat, 8am-2pm

Meter readings

0800 107 3205



0800 980 9649


Pay as you go

0800 048 2391 (electricity)

0800 048 2392 (gas)

0800 980 2841 (moving house)

Mon-Fri, 8am-8pm; Sat, 8am-2pm

General enquiries

0800 980 8831

Mon-Fri, 8am-8pm; Sat, 8am-2pm

Energy advice

0800 072 7201

Mon-Fri, 8am-8pm; Sat, 8am-2pm


0800 975 0485

Mon-Fri, 8am-8pm; Sat, 8am-2pm

National Gas Service Emergency Line

0800 111 999


Contacting SSE by mail

Customers can write to SSE at:
Inveralmond House
200 Dunkeld Road

SSE customer reviews

SSE complaints performance

In 2014 (first quarter: January-March), 217,253 complaints were addressed to SSE. Of these, 82.11% were resolved within one working day. Unfortunately, SSE does not provide data on what customers mostly complain about so it is impossible to draw conclusions on the different components of SSE customer care. Of the Big Six energy suppliers, SSE receives few complaints but is not quite as efficient as some of the others in resolving them.

What customers say about SSE

Selected positive reviews about SSE

  • SSE has helpful staff

“I’m impressed by the courtesy SSE customer service agents show their customers. Although I sometimes have to wait longer than I’d like the people I speak to are always very helpful.”

  • SSE’s offers are competitive

“I saved money by switching to SSE on their dual fuel fixed prices direct debit offer, given the £90 rebate. My winter usage gets paid for over the summer, which means my bills don’t change much.”

Selected negative reviews about SSE

  • SSE changes tariffs without warning

“I was expected to be moved to the cheapest tariff but got the most expensive one instead and could not reach SSE get an explanation.”

  • SSE account and bills don’t match

“I was surprised when I noticed that the amount I was being charged on my bills was different to the one I had on my internet account.”