SSE is the second largest of the Big Six energy suppliers and offers the largest share of renewables in its fuel mix of the energy giants.
Initially, SSE stems from two public sector electricity supply companies, the North of Scotland Hydro-Electric Board (Scottish Hydro-Electric with privatisation) and the Southern Electricity Board (Southern Electric with privatisation). These two companies merged in 1998 to form Scottish and Southern Energy, which changed its brand name in 2010 to SSE.
SSE Corporate Data
SSE is one of two Big Six companies involved in all elements of the energy supply chain (generation, distribution and supply), with Scottish Power. The supplier, with Alistair Phillips-Davies as its CEO, employs 18,500 people. In 2013, SSE generated £28 billion in revenue. SSE supplies electricity and gas to 9.6 million domestic and business customers.
SSE Energy Generation, Production and Distribution
Scottish and Southern Energy's vertical business includes:
- Over 14% of the UK's electricity generation capacity
- Almost 13% of the UK's natural gas storage capacity
- The North of Scotland electricity transmission network
- The North of Scotland and South of England electricity distribution networks
SSE’s Fuel Mix
In 2018, SSE supplied most of it's energy from natural gas (65%) with just 21% renewable energy.
SSE Tariffs & Prices
SSE offer a wide range of tariffs including variable, fixed and prepayment options:
- Standard - SSE's default, variable tariff
- SSE 1 Year Fixed v15 - Fixed prices for 12 months
- SSE Smart 1 Year Fixed - Fixed price, free smart meter and £50 credit
- SSE 1 Year Fix and Protect - Fixed prices plus free heating breakdown cover
- Standard Economy 7 / 10 - Cheaper energy over a set 7 or 10 hours
We sourced quotes from SSE in January 2019 using the UK average annual energy usage of 3,100 kWh of electricity and 12,500 kWh of gas, on a monthly direct debit with our sample London postcode.
|SSE 1 Year Fixed v15 (Electricity)||SSE 1 Year Fixed v15 (Gas)|
|Type of tariff||Fixed price for 12 months|
|Exit fees||£25 per fuel|
|Unit rate||15.70p per kWh||4.16p per kWh|
|Standing charge||19.18p per day||19.18p per day|
|Monthly cost||£46.38 per month||£49.14 per month|
|Total per month||£95.53|
|Total yearly cost (3 bed house London)||£1,146.33|
Prices correct as of January 2019
SSE Contact Number
SSE has several telephone numbers, depending on the reason for calling. Several phone numbers have automated servers (e.g., meter readings). SSE telephone customer service operating hours are relatively long compared to other suppliers. It is also useful to know that many issues can be dealt with directly online from customer accounts.
|Topic||Contact number(s)||Operating hours|
|Switching to SSE||0800 048 2412
0800 107 8205 (installations)
|Mon-Fri, 8am-8pm; Sat, 8am-2pm|
|Moving home||0800 107 9639||Mon-Fri, 8am-8pm; Sat, 8am-2pm|
|Meter readings||0800 107 3205||24/7|
|Payments||0800 980 9649||24/7|
|Pay as you go||0800 048 2391 (electricity)
0800 048 2392 (gas)
0800 980 2841 (moving house)
|Mon-Fri, 8am-8pm; Sat, 8am-2pm|
|General enquiries||0800 980 8831||Mon-Fri, 8am-8pm; Sat, 8am-2pm|
|Energy advice||0800 072 7201||Mon-Fri, 8am-8pm; Sat, 8am-2pm|
|Complaints||0800 975 0485||Mon-Fri, 8am-8pm; Sat, 8am-2pm|
|National Gas Service Emergency Line||0800 111 999||24/7|
Customers can write to SSE at their office address:
200 Dunkeld Road
SSE Customer Reviews
SSE complaints performance
In 2014 (first quarter: January-March), 217,253 complaints were addressed to SSE. Of these, 82.11% were resolved within one working day. Unfortunately, SSE does not provide data on what customers mostly complain about so it is impossible to draw conclusions on the different components of SSE customer care. Of the Big Six energy suppliers, SSE receives few complaints but is not quite as efficient as some of the others in resolving them.
Positive Reviews of SSE
SSE has helpful staff
“I’m impressed by the courtesy SSE customer service agents show their customers. Although I sometimes have to wait longer than I’d like the people I speak to are always very helpful.”
SSE’s offers are competitive
“I saved money by switching to SSE on their dual fuel fixed prices direct debit offer, given the £90 rebate. My winter usage gets paid for over the summer, which means my bills don’t change much.”
Negative Reviews of SSE
SSE changes tariffs without warning
“I was expected to be moved to the cheapest tariff but got the most expensive one instead and could not reach SSE get an explanation.”
SSE account and bills don’t match
“I was surprised when I noticed that the amount I was being charged on my bills was different to the one I had on my internet account.”
SSE customers can access their bills and account on their website.
To login to your SSE account, simply click the button below to be directed to the SSE login page.